Abstract
The SNCF (Société National des Chemins de Fer) is the national railway operator in France and manager of the railway infrastructure owned by the RFF (Réseau Ferré de France). The company is a French public entity with autonomous management established under the special status of an Establishment Public Industrial and Commercial (“EPIC”) and is fully owned by the French State. The rail road consists of 32, 000 km of route, of which 1,500km is high-speed and 14,000 is electrified. About 14,000 trains operate daily. The traffic in 2006 was 350 millions of travelers and 40 billion km² transported. The aim of this paper is first to have a short strategic overview of the SNCF and then to focus on Business Process Redesign with an example of the maintenance branch.First, the SNCF is a French government owned company offering railway services across Europe.
