Abstract
An airport terminal building provides all major passenger services, such as ticket sales, passenger check-in, baggage handling, and security. Inside the terminal, airline employees make flight reservations for travelers, issue seat assignments and coordinate aircraft boarding. All services that an airport provides demand a quality work, done correctly and at the right time.
Our study will deal with luggage flow in airports: what are the difficulties that airports face concerning luggage flow? What are the different ways to handle them? After answering these two questions we will see some example over the world of best performing airports, and we will study how the cultural aspects can influence results in the luggage delivery service.
The security in the airports is a very important and serious issue which worried all the countries in the world, especially after the 11 September's terrorist attack. After this date, security controls in airports have increased in a dramatic way.
The main terminals used are the X-ray machines in order to find dangerous materials or metal detectors such as guns, and animals trained to detect explosive materials on a passenger or in a luggage. The personnel in the airports can order to search a person or his luggage in order to look for dangerous material, drugs, guns…. Objects considered like weapons are forbidden as they are a danger for the flight security (products such as lighters, nail clippers, inflammable or explosive materials…).
After the 11 September's terrorist attack, the European Council and Parliament took measures to increase the safety in the airport zones. These measures don't only affect passengers but also employees. They are gathered in the followed regulation.
