Abstract
I stayed for two and a half months at the Walt Disney World in Orlando, Florida. I worked at the main entrance of Typhoon Lagoon, and thereafter in the Water Park as a park greeter. I was determined to work at Walt Disney World because I was sure that I would acquire sufficient experience and expertise. When I was in France, I lived next to Disneyland Resort Paris and I had a lot of friends who worked there. They often explained their jobs and their working conditions to me. They liked their jobs because they had a good team and good teamwork in turn was always applauded. I knew that I will survive working in a famous global company which is situated in a fairly nice place with a pleasant weather. This I knew would be appealing and an appreciable work spot for me. I also wanted to speak English all the time and discover the American culture. Moreover prior to this experience, I had never been to the USA and hence I was very excited to go there for the first time in my life.
Extract
[...] Listen to our guests needs; answer questions. Provide directions. Offer assistance (family photos, taking tray to table, etc.) - Provide immediate service recovery It is the responsibility of each and every cast members to attempt to immediately resolve a guest service failure before it comes a guest service problem (to the best of their ability). - Display appropriate body language at all times It is the responsibility of every cast members to display approachable body language at all times while they are on-stage. [...]
[...] Finally I think that Walt Disney World adopts very strict rules and working conditions. During my internship, I was able to observe a very American liberal system. Conclusion To sum up, working at Walt Disney World was a wonderful experience. I was a park greeter at the main entrance of Typhoon Lagoon. My role was to welcome guests, check their tickets but I was also allowed to speak with them about everything. They were very interested about French culture, especially Paris and I told them that life in Paris is not exactly like the movie Ratatouille I represented my country and exchanged my point of view about USA against their opinion about France. [...]
[...] It is every morning before the opening of the park that is to say at 7.30 am in the wave pool of Typhoon Lagoon. It is not free and it is only for a group of a minimum of 15 persons. That is the job of Guest Services but when there are too many guests we can help them. Moreover when a ticket is not good for any reasons, usually we tell the guest to go to the Guest Services. [...]
[...] If there is a storm: the park is closing for security. It will be re-opened after the storm. As far as tickets are concerned, if guests are inside the park less than 3 hours, they cannot have a refund but they can get another ticket for Typhoon Lagoon which never expires. Guests can also rent a wheelchair in guest services for free against an ID. - Cashier: selling tickets Tickets Age 10&Up Age 3-9 Water Park Single Day $39 $33 Water Park Annual Passes $99.95 $80.50 Theme Park PREMIUM Annual Passes (Theme + Water Parks) $559 $493 - Turnstiles: using tickets at the main entrance It was my job. [...]
[...] Disney owns the ABC television network broadcast TV stations, and 70 radio stations. (It is selling some radio assets.) It has stakes in cable channels such as ESPN and A&E Television Networks Its Walt Disney Studios produces films through imprints Walt Disney Pictures, Touchstone, Pixar, and Miramax. Walt Disney Parks & Resorts, which includes Walt Disney World and Disneyland, owns the most popular resorts in North America. Walt Disney Internet Group oversees the Mouse's Web properties (ABC.com, Disney Online, and ESPN.com). B. [...]
