Individual and Organisational learning : Gucci

Abstract

This report aims to understand the training process in general, and using such literary devices in particular. It has been demonstrated that a clear and defined plan must be followed in order for the training to be successful, both for the company and its employees. A study was conducted in the customer care training done for Gucci. The results showed that the company fulfilled all the major conditions to succeed in training and to gain from it. The recommendation given was to increase the emphasis on evaluation.