Infosys on the IT services market

Abstract

1. Briefly describe IT services industry with a particular focus on offshore segment using the Five Forces Framework 2. What are the reasons for the success of Infosys? Describe the firms positioning, its unique value chain and the resulting competitive advantage. Assess the extent of its cost advantage over Western competitors without a major offshore operating base in India 3. How do you think the IT services industry will evolve? 4. Is the position of Infosys in the industry sustainable?