Abstract
While the latest dispute between British Airways' management and employees was in 1997, the company has experienced the 2010's most significant dispute. It involved 12,000 members against the reduction in cabin crewmembers due to a bad financial position (loss of £1bn over the two previous years). In this way, strikes began, but were stopped by injunctions due to breaches along the process. The Union of employees appealed which had overturned the decision.
These strikes cost £27m to the company and disturbed 100,000 passengers. Moreover, these strikes involved more than the employer, employees and customers, but also media, political parties and government.
In this paper, we will follow and analyze the negotiation process in order to better understand why this led to such critical situation.
