This document outlines the importance of effective communication and teamwork in a professional setting, highlighting the advantages and disadvantages of oral and written communication.
Extract
[...] Communication Techniques ORAL COMMUNICATION I. Definition Oral communication involves communicating through the mouth, whether it's a direct conversation or a telephone conversation. Speeches, presentations, discussions are all forms of oral communication. Face-to-face communication (meetings, conferences, lectures, interviews, etc.) is important for building a trusting relationship. II. Advantages - Oral and interpersonal communications are characterized by a high level of understanding and transparency; - There is no element of rigidity in oral communication. There is a certain flexibility to allow for modifying previously made decisions; - Feedback is spontaneous in oral communication. [...]
[...] It's simply human nature to counteract any change and maintain the status quo. Resistance to change can be overt or implicit. For example, employees may react to a change in policy with a simple rejection. II. Reasons for resistance to change Resistance to change is common to all organizations. Here are some common reasons that explain this situation : - People generally find it convenient to continue doing something the way they have always done it. It is difficult to get them to learn something new; - Changes always bring changes in the duties, powers and influence of a person. [...]
[...] However, general negotiation skills can be learned and applied in a wide range of activities. Negotiation skills can be useful in resolving disputes that may arise between you and others. II. Steps of Negotiation To achieve a desired outcome, it may be helpful to adopt a structured approach to negotiation. The negotiation process includes the following steps : - Preparation: Before any negotiation, a decision must be made as to the time and place where a meeting will be held to discuss the problem and who will attend; - Discussion: During this stage, the individuals or members of each party present the case as they see it, that is, their understanding of the situation. [...]
[...] One person needs the support and advice of others to find an effective solution. When individuals come together with a common goal of achieving a task, a team is formed. Ideally, team members should come from a common background and have a common goal to ensure maximum compatibility. Team members must complement each other and work in close coordination as a single unit to give their best. II. Functioning of a team work The success of a team is directly proportional to the relationship between its members and their collective efforts. [...]
[...] Disadvantages - Written communication does not allow for cost savings. It is very expensive in terms of paper and labor costs for writing and typing; - If the recipients of the written message are separated by distance and they need to dispel their doubts, the response is not spontaneous; - Written communication takes a lot of time, as feedback is not immediate. Encoding and sending messages take time; - Effective written communication requires great skills and competencies in the use of language and vocabulary. [...]
