Abstract
One of the main problems that contribute to the heavy turnover among GOs in North America is the village chief. Indeed, they have full authority to fire a GO, or to send her/him to another Club Med. Therefore the relationship between the village chiefs and the GOs is very important and is critical in the turnover among GOs. According to the exhibit 1, 74 of GOs quit during the season, 66 are fired during the season and 55 quit after season over 204 departures. This gives us 95.5 % of departures of GOs with no previous experience at Club Med. So, this means that Club Med struggles to keep its new GO arrivals and make them want to continue the experience with them.
Moreover, it shows as well that the majority of departures are GOs who quit during the season and GOs who are fired during the season. We thus, make a direct link with the village chiefs and the high number of GOs departures during the season. When hired GOs and village chiefs don't stay more than 6 months in the same place. This can create issues as village chiefs doesn't really need, even if they have to, to create a bond with their staff. They are not willing to spend too much time forming the new arrival staff as at the end it will not contribute to them in a long term run. Of course, this kind of thinking does not match with what Club Med expects its village chiefs to behave. Yet, it is a reality that we cannot avoid. As we said before, village chiefs have full authority on whether to fire or move GOs. Therefore, if they have trouble working with one GO, they fire her/him or they simply do not make any efforts in order to understand their needs or to integrate them properly which leads them to quit before the end of the season.
