Abstract
Quality plays an important role in the production chain. Companies have stepped in to the shoes of a customer to understand his point of view. Customer satisfaction depends on the quality and the image of the brand / company. The control of quality has evolved with the importance of customer satisfaction. It has gained a lot of importance and has undergone through a series of changes. What used to be only vague inspection has now become total quality management (TQM). To study this evolution, we will analyze these theories and apply the same to General Electrics.
