EHPAD, laundry services, elderly care, outsourcing, quality of care, resident dignity, healthcare management, stakeholder theory
Analysis of laundry services management in EHPAD for the elderly, highlighting the stakes of outsourcing and the importance of maintaining quality care and resident dignity.
[...] The question of sanitation and the resident's involvement in the absorption process This continuity is not always compatible with the absorption project, which is often justified by the need to standardize internal practices and centralize decisions. Each team must therefore adapt to protocols, optimized CGV, and organizational standards. For the daily life of the resident, most often nothing changes. However, the loss of identity of the establishment or proximity remains a constant fear. The trust of families and residents is based on the permanence and stability of care as well as on the continuity of relational relationships with the teams. [...]
[...] The stakes of a recourse to the absorption of an EHPAD group by another The absorption therefore involves contradictory stakes such as the continuity and quality of care, the proximity relationship with the residents, and the mobilization of the personnel, while ensuring the economic viability and respect for the rules. The cross-impact matrices show the influences between the stakeholders. The State and the family associations seek to strongly influence the absorbing group, while the central management seeks to harmonize the practices. For the staff and the residents, the effects are direct, although they are not driving actors. The absorption must not be reduced to an economic logic: beyond financial profitability, it must ensure the respect of divergent interests and values between the different stakeholders. [...]
[...] Normalization of laundry management in EHPAD. This method of care by a provider is quite competent to respect the injunctions "without accommodation" if no laundress exists or cannot be subcontracted by another party." The other parties involved in the market, as you will have understood, the external service providers, not benefiting from effects will only be able to provide technical services for the management of their third-party textile flows. The interested parties of the external environment of the EHPAD The public authorities, creators of ANAP, impose through DREETS guides UO of supports with specific chapters. [...]
[...] They perform the collection and restitution circuit. A good organization of the externalized service can simplify the circuit, provided that deliveries are respected and a quality service is provided. Conversely, a poor quality, up to non-delivery, will burden the actions of the caring teams. The residents are the primary beneficiaries. Their quality of life, well-being, respect, and intimacy pass through clean, cared-for, and available personal laundry. They ensure the maintenance of personal laundry, a true mirror of taking care. Stakes of outsourcing the laundry Four stakes are articulated around the priorities assigned by each interest group. [...]
[...] The economic stakes concern the arbitration between accounting control of costs and quality service. Finally, the organizational stakes involve internal adaptation: outsourcing can simplify logistics but creates a dependence on the service provider, adding daily risks of shortages or disruptions to be managed by the care teams. 4.2/ In addition, illustrate this text by the absorption of a Group of EHPAD by another. Illustration of the absorption of a Group of EHPAD by another Interrogation of stakeholders in the face of the stakes To respond to the increase in a highly dependent elderly population and the development of medical-social services, the EHPAD sector has experienced a dynamic of creation or absorption of legal entities. [...]
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