Abstract
The SKF Group is the leading global supplier of products, customer solutions, and services in the business of rolling bearings and seals. SKF Group's main competencies include technical support, maintenance services, condition monitoring and training. The Group also holds an increasingly important position in the market for linear motion products, as well as high precision bearings, spindles and spindle services for the machine tool industry and lubrication systems.
The business of SKF is divided into three divisions; Industrial, Automotive and Service. Each division serves a global market, focusing on its specific customer segments.
SKF has 100 manufacturing sites distributed all over the world. With its own sales companies in 70 countries, supported by some 15 000 distributors and dealers worldwide, its e-business marketplace and global distribution system, SKF is always close to its customers for the supply of both products and services.
Customer needs
SKF owns a leadership position in the bearing business and the very strong position of its brand in the bearing world is due to its competence in providing products and services that create value for the customer.
To successfully create value for customers, demands a deep understanding of what customers specifically require and need with regard to products and services. Original equipment manufacturers value how SKF's knowledge can make their products more competitive. For end-users, the aim is to ensure the maximum utilization of their assets in order to increase their productivity and profitability. In the aftermarket, the key factor is to know what kind of products the customer needs, and to have these products readily available.
