Abstract
Delignes, a major telephonic equipment installation company, operates in a telephonic sector which has gone through enormous changes. Delignes has 40 agencies dealing with companies. Delignes acts as a distributor and installer. The agencies are managed by the Agency Director, who is supported by Heads of Sales and Technical Director.
Its products range from telephone handsets to switchboards and Automatic Call distributors. The company needs to carefully lead its activities in order not to burden the accounts.
However, in an ever changing environment, driving without ‘tableau de bord' becomes more risky.
A ‘tableau de bord' is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It would be suitable for Delignes to implement such a tool to pilot its business.
We will see how to make right decisions based on relevant information. According to Delignes' activity, we will first build three adapted ‘tableau de bord', for the Agency Director, the Head of Sales and the Technical Director. Then it will be necessary to explain the role of this new tool and the way to introduce it in the Delignes management system
