Digital Transformation in Public Administrations: Strategies for Human Behavior Adaptation and Skill Development
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Digital transformation, public administration, new technology, human behavior, training policy, organizational change, public sector, digital director, cultural change, technological equipment
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Abstract
Unlock the potential of digital transformation in public administrations and discover how to thrive in a rapidly changing landscape. As the World Economic Forum estimates, nearly 40% of public sector employees' basic skills need to be updated in the next five years. Stay ahead of the curve with comprehensive training that goes beyond technical skills, fostering new behaviors and expertise. Learn from successful case studies, such as the municipality of Seneffe in Belgium, where effective employee support and training led to a seamless digital transformation. Develop a genuine training policy that promotes digital literacy, empathy, and cultural change, and unlock the benefits of increased productivity, cost reduction, and improved staff efficiency. Explore the latest insights on digital transformation in public administrations and find out how to drive success in your organization.
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[...] If one considers the daily life of individuals, new technologies are the source of a modification of interpersonal work relationships, particularly through remote work made possible by new digital tools34. Employees of public administrations tend to mention problems of team cohesion internally, as well as new difficulties in sharing information, and even a genuine feeling of isolation and disconnection from the work environment. To remain motivated and engaged, individuals therefore need a good balance between time spent in the office and time spent working remotely35, as well as solid working relationships, particularly through frequent and meaningful interactions. [...]
[...] Thus, the survey shows that digital transformation creates new opportunities for the development of skills and careers for employees24. Their careers would thus be characterized by more proactivity and mobility, thanks to the new transversality initiated by the digital transformation25. Thanks to the skills developed through the use of new technologies, individuals can reorient themselves towards roles with higher added value and transcend traditional hierarchies, both intra and inter-organizationally26. A case study of the effect of new technologies on organizational constraints in the public hospital sector in France shows us the specifics of digital transformation in public administrations27. [...]
[...] The roles of managers and organizational culture in general are essential to overcome potential resistance to change. In fact, EY's research has revealed that many public agents suffer from a lack of truly sensitive leaders to the issues and uses of digital, capable of having a true vision of the digital transition.45. Human behaviors are also affected by the current organizational culture in public administrations, often reluctant to take risks. Sources Literature Review Algan, Y., Bacache, M., Perrot, A. (2016). Digital Administration. [...]
[...] Analysis Note, 318. Culié, J., Vo, L. & Philippe, X. (2021) The influence of digital transformation on evolution. Public Policies & Public Management 277-298. https://doi.org/10.3166/pmp.38.2021.0016 Meyerhoff Nielsen, M. (2022). Public Services: A Digital Revolution in Motion. Social Information 50-58. [...]
[...] Promote cooperation and network organization To encourage more positive behaviors and ensure the success of digital transformation, it is essential to move from a vertical organization to a more horizontal one, and to ensure transversal management to better coordinate personnel, services, and administrations. Concretely, this can be done through a number of initiatives to adapt professional practice, first and foremost the establishment of regular feedback loops, both within each administration and in a transversal manner. This more agile model should allow for continuous improvement of tools and processes, while giving individuals more responsibility by recognizing their feedback and therefore their contribution. Public administrations must therefore become more agile. [...]
