Abstract
John and Judy Bailey have been making renovations in their house for a while. After the renovation of several rooms, the next step was to renovate kitchen. The couple had precise requirements for the design of their future kitchen. After visiting several showrooms and meeting different specialists, they finally found Graeme who seemed to be the perfect person. Graeme had a large skills portfolio, a remarkable workshop, and several reference letters from past customers. His computer-aided design facility helped to draw the best design for the kitchen, and John and Judy agreed to conclude a deal. This entrepreneur will handle the whole project.
What are the main examples of product quality problems and service quality problems in the case study?
Throughout this report, we can see several product and service quality problems. Numerous events have affected the proper conduct of the site, and it became a nightmare for Judy and John. Nevertheless, at the beginning, Graeme was very professional, but at the end there was a poor level of service quality. The baileys agreed on the following contract terms:
-Full assurance that the contract price includes everything ;
-Extra costs for the plumber and electrician ;
-Graeme will furnish an Italian hob top and bench oven;
-Scaling of payment ;
-Beginning of the job in one month ;
The contract was more expensive than the baileys expected, but the presumed quality of the work was the main reason. Premium price will be charged, the couple had specific requirements and expectations about how the work will take place in the kitchen. Furthermore, the builder said that it will be a small job, which will be completed in two days, but it was not the case.
