Abstract
It is essential for a firm to meet its staff throughout the process to give the customer a better external vision = u cabinet. Employee satisfaction is often affected by the power and the freedom they get results for clients. Some firms give their employees the freedom to do what they feel they must do to satisfy the customer, and not to refer if they have doubts. Individuals must identify their "clients" within the firm, understand their needs, look for improvements and implement. The quality of internal services is also governed by how colleagues treat each other.
On the one hand the investigation decision shows the direction determination to achieve this goal; Staff involvement is important, the employee is through privileged customer, it is sometimes the one who knows him best. His contribution is in this capital. More the result of the involvement will be felt as a mark of gratitude, it is no longer considered a mere performer, he became an active member of the customer orientation and consequently customer loyalty process.
