Extract
[...] Emotions, Emotion Management and Emotional Intelligence in the Workplace: Healthcare Professionals' Experience in Emotionally-Charged Situations.Frontiers in sociology, 6. The interest of this contribution by Lara Carminati, dating from 2021, is to report on the role of emotions in the experience of healthcare professionals and particularly in relation to the notion of emotion management (EM for Emotion Management in English). A notion that must be considered as a modification of the emotional state of individuals to respond to criteria considered most appropriate. [...]
[...] However, not all human actions always provoke an emotion. Certain actions involve a pleasant or comfortable feeling but do not necessarily generate an emotion. Understanding the role of emotions is vital for operators who engage daily in relationships with each other in the context of care. In particular, in clinical practice, healthcare professionals at all levels are therefore called upon to acquire emotional competence, that is, a set of skills attributable to three main categories: expression, understanding, and regulation of emotions in order to better manage both patients and family members. [...]
[...] A just distance for healing: Or know how to get close with respect. Gerontology and society, 29(118), 19-26) The patient close : This corresponds to the fact for a caregiver to have knowledge (friendly close or distant) or a family member as a patient in the context of a care relationshipPsiuk, T. (2008). The intimate space of care. Research in nursing care 14-16) Emotions: Emotions are characterized by their presence in human life and are a fundamental element. In general, the actions of most individuals are associated with one or more emotions. [...]
[...] After a proposal on the role of emotions, the key concepts of EM and EI are therefore explained, taking into account healthcare professionals facing complex situations. For Lara Carminati, 'Emotions permeate human social affairs and can significantly determine the individual's experience at their workplace, influencing their well-being, motivation, job satisfaction, and performance'1. In addition, according to the author, it is necessary to consider emotional intelligence as the ability to perceive emotions in oneself and in others, but also to use emotions to facilitate thinking, understand emotions, and regulate emotions. [...]
[...] Nursing Research 34-49) Emotional Load: The emotional quality of the therapeutic relationship contributes to creating a safe and shared zone in therapy, where the emotional needs of the suffering person are recognized, validated, and satisfied, precisely when the most vulnerable and suffering part emerges. The therapeutic relationship is therefore oriented towards satisfying these unmet primary needs, obviously within the clear limits of the therapeutic framework: a care relationship in which the therapist takes care of the patient's needs, validating and valuing their emotions, thoughts, to build new schemes with them to read reality and cope with care. (Chahraoui, K. (2015). Chapter 20. What place for emotions in the caregiver?. In: Khadija Chahraoui ed.,Vulnerability of the psyche and clinical extreme in intensive care (pp. 165-175). [...]
