Emotional Intelligence in Public Administrations

Extract

[...] MSCEIT. https://scholars.unh.edu/personality_lab/27/ . - MIAO, C., HUMPHREY, R. H., & QIAN, S. (2017). A Meta-Analysis of Emotional Intelligence - Job Satisfaction: The Mediating Roles of Job Resources and Affect. Journal of Occupational and Organizational Psychology. [...]

[...] In addition, the diversity of missions and publics encountered can be a source of friction and conflict. A developed EI enables agents to manage these situations with tact, professionalism, and composure. In the face of stress, they adopt healthy adaptation strategies, thus preserving their psychological well-being and professional efficiency. In the event of conflicts, they demonstrate empathy, active listening, and assertive communication, defusing tensions and promoting the search for coordinated solutions. This efficient management of stress and conflicts contributes to a serene and collaborative work environment, conducive to individual flourishing and collective performance. [...]

[...] I then took the initiative to re-mobilize my colleagues by reminding them of the day's objectives and highlighting the importance of our contribution to the success of the event. I also proposed fun games and challenges to create a convivial and dynamic atmosphere. By stimulating team spirit and valuing the efforts of each member, I allowed the team to regain its enthusiasm and maintain a high level of performance throughout the day. c. Professionalism put to the test Working in a dynamic and sometimes stressful environment can put emotional management to the test. One day, I had to deal with a particularly demanding and disrespectful client. [...]

[...] (2024). https://www.emeraldinsight.com/1753-8351.htm. - LEE, H. J. (2018). Influence of emotional intelligence on job satisfaction and burnout syndrome in public sector jobs. International Review of Administrative Sciences, Vol. https://doi.org/10.3917/risa.844.0755 - Mayer, J. D., Salovey, P., & Caruso, D. R. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) User's Manual. [...]

[...] Emotional intelligence enables effective management of emotions and conflicts, crucial elements for a positive and collaborative work climate within public administrations. It promotes constructive problem-solving and contributes to team cohesion. Thus, the administration that demonstrates high emotional intelligence in its interactions with citizens reinforces its legitimacy and inspires trust. This translates to better citizen participation, closer collaboration between the administration and civil society, and a positive perception of public service. Representative bureaucracy and emotional intelligence are not isolated concepts, but rather complementary elements that contribute to an exemplary public administration. [...]