Abstract
Interpersonal skills: Understanding human behavior plays an important role in manager's effectiveness. It will help the organization to get and keep high performing employees.
Management functions:
- Planning: Define goals, establish a strategy, developing plan and coordinate activities
- Organizing: Delegate, distribute tasks
- Leading: Motivating employees, resolve conflicts, directing others
- Controlling: Monitoring activities to ensure that they are being accomplished
Mintzberg's managerial roles:
- Interpersonal
• Figurehead: Routine duties of legal or social nature
• Leader: Motivation & direction of employees
• Liaison: Maintain a network of outside contacts
- Informational:
• Monitor: Receive a wide variety of information
• Disseminator: Transmit the information received
• Spokesperson: Transmit information to outsiders on organization's plan
- Decisional:
• Entrepreneur: Look for opportunities and initiates project
• Disturbance handler: Responsible for corrective actions
• Resource allocator: Makes of approves significant organizational decisions
• Negotiator: Representing the organization at major negotiations
