Abstract
The research of productivity and performance are the main important points for a company nowadays in order to keep their market shares, to continue of growing, or only to be able to keep its place on the market. Before companies were more focused on their products and on the way to sell them in order to make benefit. The profit was the most important point for the company and everything was turning around this point.
"Companies must rethink their approach to training, learning and performance," said Claude Legouix, president of Spares & Logistics Manager (Safran Group). "Performance Support is a critical part of the learning process as it can integrate and extend a company's current training, information and knowledge assets."
According to Supply Chains Magazine, only 53 percent of employees surveyed were satisfied with their company's training and support systems due to an abundance of information overload and the fact that employees can only retain 25 percent of the information they receive during training.
