Abstract
On the morning of September 11, United Airlines saw their future change before their eyes. Overall, 18 United Airlines employees and 93 passengers were killed in the crashes. At 9:30 am, the Federal Aviation Administration grounded all airplanes, closed all airports nationwide and diverted some of its air traffic to Canada. United Airlines was responsible for the crashes, the major shutdown of all their operations, and the passengers and crew members that were stranded across the country. As United Airlines struggles to emerge from bankruptcy, will they be able to repair their poorly managed relationships or fail like many airlines before them?
