Abstract
"This document will study the difficulties in applying change processes and systems in the traditional life cycle of any given company and the creation of a successful change management roadmap, to be integrated into the diagnostic of any given company". Change process often needs to be initiated by a person who is external to the company, and independent and objective about the company's situation. In this case, an audit is useful to enable the company to realize its weaknesses. This audit allows the company to have an impartial vision on its global operation, to have data on main issues and to start implementing the improvements necessary through more communication in order to increase the company's global profitability. This means that communication is not developed enough at the present time, and this blocks company effectiveness by increasing delays and costs. To Improve cooperation and synchronism between business units the CEO wanted to implement a systemic change based on the Model of Cooperative Conceptual Change (M3C) which consists in:
-managers training to new managerial tools and techniques
-the intervention of an external trainer (Virginie) to change team and individual behavior
-inciting managers to have a daily pro-active attitude,
-and enabling them to realize the impact of their actions thanks to models.
