Effective Communication in Caregiver-Patient Relationships
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Themes
Caregiver patient relationship, communication skills, linguistic barrier, quality of care, patient safety, healthcare team, relational competence, professional secrecy, confidentiality, interculturality
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Abstract
This document explores the importance of communication skills in healthcare, particularly in situations where a linguistic barrier exists between caregivers and patients.
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[...] In what way is the development of a communication skill fundamental to secure care in a context of caregiver-patient relationship marked by a linguistic barrier? - Research Note RESEARCH NOTE PROFESSIONAL AND PERSONAL INTEREST Working on this situation has a professional aim. I hope to develop communication skills, using various readings and discovering tools. I wish to be able to identify the levers for improving communication practices in order to adapt my posture. The healthcare professional is regularly 'confronted with a language barrier that prevents him from fully fulfilling his role. [...]
[...] What are the stakes of optimal communication in a care context? This leads me to reflect on the relationship that links the caregiver to the cared-for; a necessary relationship for the success of a care-taking. In an insecure context, both for the patient and the caregiver, how can we create a qualitative relationship? How can we develop a climate of trust necessary for an adapted care-taking? In this situation, I relied on the nurse to try to lift the obstacle that was presented to me. [...]
[...] In addition to the psychological and social dimensions questioned in the elaboration of this relationship, it is also based on the communication established between the healthcare professional and the patient since it represents 'the bond created by the word between people that is highlighted»6. Communication is important in the development of a caregiver-patient relationship. Communication is defined as the ' the fact of being in relation or entering into relation with someone or something »7. According to the High Authority of Health, it represents key element in the construction'8 of this link that unites the professional to the person being cared for. [...]
[...] In situations where the professional does not have the capabilities to address the issues, they have the possibility of relying on the team to provide an adapted response to the patient. The team is described as a 'group of people brought together to accomplish a common task'. The common goal is therefore achieved. In the context of communication, a collective competence therefore enables the establishment of an adapted relationship between the healthcare team and the patient. The healthcare professional in difficulty alone has the possibility of relying on the team's capabilities to offer a qualitative care.Collective competence must indeed bring a surplus of performance to the organization»16. [...]
[...] I was thus able to mobilize different concepts such as the caregiver-care recipient relationship and its aspects. T.U 1.3 'Legislation, ethics, deontology' is also mobilized. I can rely on the theoretical contributions received within the framework of this T.U to obtain the legislative and regulatory framework relating to the situation experienced. The second disciplinary field, present in my situation, concerns NURSING SCIENCES, INTERVENTIONS with the T.U 4.2 'Relational Care' which aims to identify the essential elements for the construction of effective communication and relationship in a care context. [...]
