Abstract
Negotiation between the Oxford Board of Transport and a vocational training organisation called Roygers and Partners. The OFB wants to train this staff to improve their skills in two field : customer service and conflict management. The targeted staff are the bus drivers, and the employees dealing with customers. Following points : -Practical organisation of the training sessions - influence on costs-How to get a discount on prices and be reassured about quality.
With regard to our meeting of the October 22th, I am writing to thank you for the time you granted us on Monday 16th December 2012 in our office of Oxford Board of transport.!Here is a descriptive account of the negotiation. So we agreed on training scheme, our trained team would be separated into four groups of thirty during two months with one group on the morning and another on the afternoon during each month because our company has to keep working The training will we about conflict management and customers service and the formation will take place at Roygers and Partners' premises.
