This training module equips learners with tools to manage crises and disputes in business, focusing on legal, organizational, and communication skills.
Extract
[...] - Know how to prepare a hearing from the company's point of view. - Be able to defend the interests of the organization in a formal setting. Contents covered : - Presentation of the jurisdictions concerned : Labour Court, District Court, etc. - Rights and obligations of non-lawyer representatives. - Preparation of a defense: drafting of simple conclusions, formatting of the file, documents to be presented. - Expected behavior in front of a jurisdiction: posture, language, emotional control. - Post-audience management: follow-up on the judgment, internal communication on the results. [...]
[...] - Formulate a coherent and legally structured argument. - Ensure the link between legal representation and corporate communication. - Sessions 3 and Adapt your communication in a HR crisis situation Learning Objectives - Know how to structure internal communication in a crisis situation. - Be able to anticipate crisis scenarios. - Learn to dialogue with internal parties (managers, colleagues, union representatives) in a transparent and constructive manner. Contents covered Part Internal Communication Challenges and Objectives - Definition and functions of internal communication. - Strategic role of communication in HR policies. - Objectives in crisis situations: maintaining cohesion, clarity of message, protection of the employer brand. - Internal communication as a management tool. Part Tools of crisis communication - Traditional tools (internal notes, information meetings, display). [...]
[...] Teaching methods: - Case study HR simulating a restructuring or collective layoff - Elaboration of a communication plan in pairs. - Role-playing: managers facing employees, HR facing employee representatives. - Collective debrief and critical analysis of postures. Evaluations planned - Quiz at the beginning of session 4 (formative evaluation on theoretical concepts). - Final case study to be submitted at the end of the training. Competences targeted - Structuring an effective and law-compliant crisis communication. - Anticipate the social impacts of a sensitive event. - Dialogue with the various stakeholders with discernment. [...]
[...] - Formulate recommendations to the management to limit the impact of the conflict on the company. Contents covered - Introduction to notions of contentious, pre-contentious, and dispute management. - Typology of conflicts in the company: internal disputes trade unions) and external disputes (clients, suppliers). - Methodology for constituting a file: supporting documents, contextual elements, chronology. - Strategic analysis of consequences: reputation, social climate, financial aspects - Internal communication around an ongoing dispute. Pedagogical methods - Interactive presentation. - Case study based on a fictional HR conflict. [...]
