Abstract
The purpose of this document is, first, to appreciate how you manage a team, to put it in perspective with your Process Communication profile to appreciate the evolution of your reflections and modes of interaction with your experiences in team working. The plan is to choose 1 live experience in a professional setting where you have coached and accompanied.
Secondly, it includes a literature review of 2 articles published between 2010 and 2022 dealing with emotional intelligence and managerial performance.
Extract
[...] Furthermore, I would have emphasized the importance of emotional intelligence in our team dynamics, encouraging empathy, active listening, and effective communication. By fostering a supportive and inclusive work environment, we could have improved our team's morale, motivation, and overall performance. As a future manager, I will prioritize these learnings and strive to create a culture that values continuous learning, collaboration, and emotional intelligence. By doing so, I aim to lead a high-performing team that delivers exceptional results and contributes to the success of the organization. [...]
[...] By developing their social awareness skills, individuals can enhance their ability to understand and respond to the emotions of others, build strong interpersonal relationships, and emerge as effective leaders in small group settings. While both articles emphasize the importance of emotional intelligence in leadership, they differ in their focus and approach. The article by Miao and Humphrey examines the relationship between emotional intelligence and authentic leadership, while the article by Côté et al. focuses on leadership emergence within small groups. The study by Miao and Humphrey suggests that emotional intelligence is a key predictor of authentic leadership, which is characterized by transparency, ethical behavior, and genuine concern for the well-being of others. [...]
[...] I also facilitated team-building activities, such as role-playing exercises and group discussions, to foster a positive working environment and encourage collaboration among team members. - During the launch stage, we opened the restaurant to the public. Despite initial challenges, such as high customer volume and unexpected equipment malfunctions, the team worked well together to provide efficient and friendly service. We received positive feedback from customers on the quality of the food and the overall dining experience. - During the evaluation stage, I conducted a thorough evaluation of the team's performance, including both individual and group assessments. [...]
[...] I also sought feedback from the team on their experience during the launch and identified areas for improvement in our procedures and operations. Throughout the entire process, I utilized a range of skills, including leadership, communication, problem-solving, and adaptability. I also drew upon my knowledge of the restaurant industry and my passion for food and service to inspire and motivate the team. By taking a collaborative and supportive approach to coaching and accompaniment, I was able to help the team build their skills and confidence, ultimately contributing to the success of the restaurant launch. [...]
[...] For the team, the experience provided an opportunity to learn new skills and expand their knowledge of the restaurant industry. By working together to launch a successful restaurant, they were able to build their confidence and sense of accomplishment, while also gaining valuable experience that will benefit them in their future careers. Overall, the experience was mutually enriching, as we all learned and grew both personally and professionally. By working together towards a common goal, we were able to create a positive and supportive team dynamic that will benefit us all in the future. [...]
