Abstract
Conflict is an inevitable part of negotiation, interpersonal and group relations. If badly handled, conflict can destroy relationships, reduce productivity and prevent a team from reaching its goals. But if we learn to understand how we and others deal with conflict, we can handle it better and make it a catalyst for change. From Monday to Thursday, I work an advertising department of the French magazine called "Madame Figaro?. Every year, this department develops contracts with its biggest clients to prepare the appearances in the magazine. At the end of 2007, I helped my boss to prepare the contract for one of our biggest cosmetic client "Clarins?. This client "Clarins? is a very well known brand which is well implemented in France. It's one of our major clients for cosmetics. Indeed, we know that it's a guaranteed customer for years to come.
