Business Continuity and Crisis Management at Orange
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Business Continuity Management, Crisis Management, Orange, BCCM, Risk Management, Business Continuity Plan, eLearning modules, Crisis Management Policies
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Abstract
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Abstract
Discover Orange's Business Continuity Management and Crisis Management framework, policies, and training initiatives.
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[...] Examples of Missions Part Balance and Lessons from the Experience 1. Critical Analysis 2. Company Culture 3. Acquired Knowledge and Methods Conclusion Bibliography Annexes Introduction Within the framework of my MSc in International Relations and Cooperation at the École des Hautes Études Internationales et Politiques (HEIP), I had the opportunity to complete an internship as a Project Assistant in Crisis Management within the Orange company in France. This internship is part of the continuity of my academic path and aims to strengthen my practical skills in a crucial area for modern organizations: crisis management. [...]
[...] Drafting a user guide for rapid impact analysis Among the missions accomplished during my internship, a particularly important task was the drafting of a user guide for rapid impact analysis, aiming to guide business managers in the effective realization of this analysis. Business Impact Analysis (BIA) - Business Impact Analysis) is an essential step in business continuity planning. It allows identifying and evaluating the potential impacts of interruptions on critical business activities. The user guide I designed has been specifically developed to simplify this process by providing clear and concise instructions9 : - Description of the activity: This initial step involves describing in detail the activities concerned by the analysis. [...]
[...] This ambition is reflected in significant efforts to increase energy efficiency, use renewable energies, promote circular economy and capture carbon. - Commitment to digital equality : Orange promotes digital equality of access and digital inclusion. The Group strives to reduce digital access inequalities, equipment, usage, and understanding, by promoting digital skills development without discrimination. This commitment contributes to social progress and equal opportunities. - Commitment to a society of trust : As a European leader in cybersecurity services for businesses, Orange positions itself at the forefront of threat detection and client protection. [...]
[...] I was able to discover new perspectives and gain a deep understanding of the telecommunications sector, particularly in crisis management. Direct exposure to the working methods of experienced professionals allowed me to observe and adopt innovative practices, enriching my skills. The diversity of tasks entrusted to me provided a global vision of operational processes and pushed me to step out of my comfort zone. 2. Company Culture The company culture at Orange is strongly focused on innovation, collaboration, and social responsibility. [...]
[...] I worked on the layout, information organization, and inclusion of visuals to facilitate understanding. The creation of these brochures involved close collaboration with team members to ensure that all essential information was correctly presented and easily understandable. Participation in the conference on climate change and resilience of critical infrastructure On April I had the opportunity to attend a conference organized by the French Association for the Prevention of Natural and Technological Disasters (AFPCNT) and the French High Committee for National Resilience (HCFRN) on the theme 'Climate Change and Resilience of Critical Infrastructure Operators'8. [...]
