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[...] According to Smith et al. (2015), these tools include automated ordering systems, inventory management software, and staff scheduling platforms.6. These technologies play a key role in reducing human errors, optimizing processes and decreasing wait times, thus contributing to a significant increase in productivity. - Automated Order Systems Automated Order Systems have revolutionized the fast food industry by transforming the way orders are taken and processed. These systems, which include self-service kiosks, mobile apps and online ordering systems, facilitate the ordering and payment process, significantly reducing wait times and increasing customer satisfaction (Jones, 2016)7. [...]
[...] Gallup, Inc. - Ghita Bennis (2021). An exploratory study of the performance management system of intangible assets: between perceptions and practices, 107-127 - Green, K., & Smith, L. (2017). Measuring Customer Satisfaction in the Food Service Industry. Journal of Foodservice Business Research, 19-31. - Greenleaf, R. K. (1977). "Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness*. Paulist Press - Greenleaf, R. K. (1977). [...]
[...] - Head Chef: Responsible for the management of the kitchen, including supervision of cooks and management of food stocks. - Service Staff: Responsible for taking orders, providing customer service and customer satisfaction. - Kitchen Staff: Responsible for food preparation and support to the head chef. This diversity of profiles allows for the capture of valuable insights into management practices and their concrete influence on the ground. 5. Interview Guide The semi-structured interviews will be structured around ten main questions, exploring three angles: personal and professional, as well as questions directly related to the study's problem. [...]
[...] - Create technology support teams to aid in system integration and maintenance. Create a Collaborative Work Environment It is essential to encourage open communication, collaboration, and mutual support to create a cohesive and motivated team. A collaborative work environment can help overcome the challenges related to high turnover and employee demotivation, common in the fast-food industry. Open communication and mutual support strengthen team cohesion and employee satisfaction. Practical Actions : - Organize team-building activities and collaboration workshops. - Establish open and transparent communication channels to facilitate the exchange of ideas and feedback. [...]
[...] Finally, it discusses the limitations of this study in terms of scientificity and methodology. 1. Managerial Implications The results of this study reveal that the management style adopted in fast-food restaurants has a direct and significant impact on productivity and performance. Transformational and participative styles, characterized by encouragement, motivation, and collaboration, have proven to be the most effective in improving employee satisfaction and operational results. Managers who adopt these styles create a positive work environment where employees feel valued and supported, which translates to better overall performance. [...]
