Handling Objections and Account Management Procedures at BMCI
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BMCI, account management, objection procedures, ATLAS II, cheque accounts, cash withdrawals, displaced withdrawals, accounting organisation, lot management, commission fees
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Abstract
This document outlines the procedures for handling objections to checks, managing account openings, and account management at BMCI, including the use of ATLAS II and specific requirements for various account types. It also covers relevant products and services, such as cheque accounts, cash withdrawals, and displaced withdrawals. The document provides detailed information on the accounting organisation, including lot management and commission fees. It is essential reading for anyone involved in account management or dispute resolution at BMCI.
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[...] The new MOUMAYAZ pack: for civil servants Products included in the pack: - Withdrawal and payment VISA REFLEX card - BMCI NET - Automatic cash withdrawal facility of up to 10000 DHS maximum, limited to 80% of the salary renewable every month. - Free cash withdrawal facility up to 1000 DHS (rebate of 36 DHS in interest per quarter. N.B: The validation of the pack agreement is in 3 lines of power: - The F formula without cash withdrawal facility is approved at the agency level. [...]
[...] When the withdrawal amount exceeds 5000 DHS, the client's signature must be obtained. Cash withdrawals by batch Type of withdrawal authorized for clients of the same agency if they wish to make a non-materialized withdrawal by check, the entry on ATLAS II via 'CAIOPE', operation code: 60, withdrawal commission: 11 DHS TTC Displaced withdrawals Withdrawals outside the home branch of the account are materialized by checks, or by CT18 form: a form to fill in to track the operation, this transaction gives rise to a commission of 33 DHS. [...]
[...] Clients wishing to place an order for subscription or redemption, present themselves to the agency and fill out the form, then the operation is entered on ATLAS II, the customer service representative advises on one or the other of the savings or investment products according to the client's profile and needs . Stock orders: The client wishing to place a stock order, fills out the form and specifies the direction of the transaction: purchase or sale, he can designate a ceiling price that must exceed the reference price by more than otherwise it is an order that will be executed on the market, the entry of the order is made on ATLAS II via the transaction "STOCK". [...]
[...] For example, resident clients are coded as "500" and non-residents as "501". The value is assigned to the end of entry to clients considered non-risky, then there are risk value attribution scales according to the risk presented by the client, for example: the value is assigned to jewelers. - List of banking disputes: request by internal mail addressed to the litigation department which has the authority to query the banking disputes database. Recently, querying the banking disputes file is possible via the new VIGIILANCE tool Composition of account number: the bank identity document RIB [Bank code] [City code] [Agency code] [Root] [Ordinal] [Key] [RIB Key] Clarifications: A deposit at opening is mandatory. [...]
[...] Part II: The Counter Operations The counter operations, representing all operations that pass through the cash desk and reception. - Deposits - Withdrawals - Cash placements - Foreign exchange operations: sale and purchase of currencies - Negotiation of travellers cheques - Cheque discounts - Discounts on bills - Miscellaneous information I/-les deposits Cash deposits, the operation is entered on ATLAS II via the transaction 'CAIOPE', operation code: 100. In the context of the anti-money laundering policy, For all deposits exceeding the amount of 100,000 DHS for individual customers and 300,000 DHS for professionals, it is necessary to validate the operation by the branch manager and obtain the approval of the group management. [...]
