The Impact of Digital Technologies on the Hotel Industry

Extract

[...] Other technologies are becoming popular in the hotel industry. For example, the Leviton software allows controlling the state of the rooms, temperature, alarm system, main door locking. It also allows turning off the TV and ordering cameras and lighting from the other end of the world with a single device. These many examples come to corroborate the words of Jatashankar R. Tiwari, according to which the hotel is an environment that has undergone a remarkable change over the past two decades with the arrival of digital. [...]

[...] Crown Business. Fennel, Z. What Are the Positive Impacts of Communication Technology. http://www.ehow.com/facts_6178290_positive-impacts-communication-technology_.html Gonzalo, F Online Resources Key to Travel Decision-making [Infographic]. http://fredericgonzalo.com/en/2013/03/16/online-resources-key-to-travel-decision-making- infographic/ Gruber, T I want to believe they really care. Journal of Service Management. HEDNA, Hotel Electronic Distribution Network Association. http://www.hedna.org/?page=About_AboutHEDNA Higley, J A history lesson. Hotel News Now. http://www.hotelnewsnow.com/Article/11113/A-history-lesson-in-hotels « History of the Hotel Industry: An Economic Approach - Jean-Christophe Lefevre. « Hospitality Industry: Environment and Management - Stefan Fraenkel, Ray F. Iunius - Google Books. [...]

[...] 2. The specifics of the hotel industry with regard to these technologies 2.1 What is the hotel industry? 2.1.1 The hotel service The hotel service This is the provision of a furnished accommodation space for a short stay including daily cleaning and maintenance service. In the offer, the establishments can also include additional services such as catering, a spa or conference room rentals hotels are operated in France, of which more than three-quarters belong to voluntary chains and integrated chains. [...]

[...] This document provides a global image of the problem of the advantages and disadvantages of the Internet and digital technology on the hotel industry today. But as we mentioned, it is difficult and useless to predict changes in a concrete way, so we are content to advise, based on the experiences of the professionals interviewed, to all managers evolving in this field to remain constantly attentive to the market and innovations. Bibliography Anderson, C. (2009). Free: The Future of a Radical Price. [...]

[...] The future is predictable 40% of respondents disagree that the future is predictable. They claim that no one can know what the future holds and they do not trust any technology that could indicate the future. Half of the participants also believe that the future is unpredictable, regardless of their beliefs. According to one comment: 'Trends come and go, predictability depends on economic conditions.' Technology is extremely important for the hotel's clients Managers in the hospitality industry have a very similar opinion on the importance of technology in the French hotel industry of them are really in agreement and 30% more could agree that it is extremely important for clients. [...]