The implementation of CRM systems in banks: The case of Caisse d'Epargne - publié le 22/11/2012
Case study - 8 pages - Business strategy
Since a few years, many banks have adopted strategies of Customer Relationship Management. CRM can be defined as an approach based on new communication and information technologies, in order to identify the customers' needs and expectations to provide them with adapted products and services. One...
Reva: An alliance between Maini Group and AEV LLC Inc.
Thesis - 38 pages - Business strategy
REVA electric car company is a joint venture between the Bangalore based Maini group and AEV LLC Inc. of USA. Other companies, world leaders in their respective fields, have also partnered with Maini and AEV LLC Inc to design and develop key components for the REVA. Today the Maini Group has on...
What are the impacts of advanced supplier quality assurance implementation on automotive lighting overall business performance? - publié le 29/09/2010
Case study - 28 pages - Business strategy
Innovative company of automotive lighting industry, automotive lighting (AL), daily develops strategies which play a leading role in insuring its competitiveness. For this reason, AL's purchasing division targets to reach Purchasing Excellence. To assure this target, AL's purchasing...
What are the impacts of advanced supplier quality assurance implementation on automotive lighting overall business performance?
Case study - 28 pages - Purchasing & supply chain
Innovative company of automotive lighting industry, automotive lighting (AL), daily develops strategies which play a leading role in insuring its competitiveness. For this reason, AL's purchasing division targets to reach Purchasing Excellence. To assure this target, AL's purchasing...
Study of the Krups coffee machine
Course material - 23 pages - Services marketing
The Krups company is a German company which was founded in 1836. Having adopted an international policy, it established itself in many markets. Since 2002, it has been a subsidiary of the Seb group. Krups' policy has been marked by a constant search for precision and technical perfection. The...
Nespresso: Customers Benefits
Case study - 7 pages - Management
Nespresso, currently the market leader, has always offered coffee machines to suit everybody, for professionals and the general public. The success of the brand relies on increased consumption, and a strong want by the company to meet customer expectations. It can be any type of Nespresso...
Demand chain / network design and management
Case study - 9 pages - Business strategy
Through this case I would like to present the Customer Relationship Management (CRM) of Fnac store. The Fnac, a famous french brand is a chain of retail stores is France's leading purveyor of what the customers refers to as “cultural goods” such as books, CDs, DVDs, event tickets, as...
Analysis of the banking market in Ireland
Dissertation - 75 pages - Bank marketing
An analysis of the banking market in Ireland: The banking sector in Ireland is a major contributor to the Irish economy. In 1998 alone, banks spent more than 2.3 billion in the economy, paying over 813 million to the exchequer in taxes. This sector is also one of the largest employers in the...
Implementation of an EDRMS at CECE Consulting Inc
Case study - 7 pages - Electronics, mechanics, engineering & technology
CECE Consulting Inc., with office locations in New York, Los Angeles, and Chicago, runs its business in the non-stop evolving consulting market. Established in September 2023, the company has already delved into some of its operations that require sound document management systems due to the...
India Infoline
Case study - 44 pages - Economy general
In the year 1995 a group of professionals formed a company called Probity Research & Services Pvt Ltd at circa. The name was later changed to India Infoline. The main objective of this company is to provide unbiased and independent information to market intermediaries and investors....
A reflection on one student's preparation to transition from student nurse to graduate nurse
Thesis - 5 pages - Medical studies
This author's personal philosophy of nursing draws from a variety of sources to form a comprehensive whole. Feminist ethics, and the ethics of care which derives from it, encourages health care professionals to look at clients as whole people, who fit into a social framework, and who...
Case of Monpressing.com
Case study - 13 pages - Digital & e-marketing
It is a widely accepted fact that new technologies and innovations, particularly the Internet access and its boom, has contributed to the modification in the communication field between players in the professional world including the strong bond and relationship between the company and its...
Quality Control in Michelin
Essay - 10 pages - Management
As part of my internship for my 1st year Master of Project Management, I worked for the French Manufacturer of Tyres, Michelin. During this internship, I developed solutions to reduce waste materials in a sector of workshops and procedures of production of machines. The missions...
EasyJet strategy
Case study - 10 pages - Business strategy
EasyJet is a company that was founded in 1994 by Stelios. This was the first European airline to offer cheap local flights. In 1995, EasyJet was one of Europe's leading low cost airlines, thanks to an efficient operating model, brand awareness and the ability to maintain a high level of...
Logistics and Supply Chain Practices
Case study - 8 pages - Computer science
Lean thinking is essential to improve supply chain management. This is because lean thinking ensures things are done just as they should. As an example, Toyota has demonstrated superior results with regard to quality, cost and lead-time compared to most (if not all) of its competitors. This...
Diversity at the workplace
Essay - 33 pages - Human resources
Ways to maximize benefits of an increasingly diverse workforce and client base is a continuing concern for organizational leadership. The current processes for managing diversity continues to be necessary but are not sufficient enough to result in effective outcomes in 21st century...
Diversity at the workplace - published: 08/05/2009
Thesis - 35 pages - Human resources
Ways to maximize benefits of an increasingly diverse workforce and client base is a continuing concern for organizational leadership. The current processes for managing diversity continues to be necessary but are not sufficient enough to result in effective outcomes in 21st century...
Privately Owned Restaurants versus Large Chains
Case study - 10 pages - Educational studies
For most organizations operating in direct service line industries, they are faced with sustaining the excellent delivery of services while containing the mushrooming of variable costs attributed to everyday operations. Ordinarily, exceptional customer service is a critical component for the...
Diversity of the workplace
Tutorials/exercises - 34 pages - Human resources
Ways to maximize benefits of an increasingly diverse workforce and client base is a continuing concern for organizational leadership. The current processes for managing diversity continues to be necessary but is not sufficient to result in effective outcomes, in the 21st century's...
Concept of mark in strategic marketing
Course material - 9 pages - Services marketing
Throughout the twentieth century, there has been a change in the interest of marketing for the product to an interest in the brand. This is essentially the wider role of the brand in the mind of the customers' "mental box". Gradually, companies have apprehended the three core functions of...
Longevity Healthcare Systems: Hunting for a marketing strategy - published: 29/09/2010
Essay - 8 pages - Services marketing
history that dates back to the mid ‘70s. Kathryn Hamilton and her husband have established a respectable company that originated from the need for long-term healthcare for their ailing parents. In essence, they have a good understanding for what families of long-term healthcare patients...
All you wanted to know about Six Sigma
Tutorials/exercises - 39 pages - Business strategy
Six Sigma can be used to create a brand new business process from ground up. Six Sigma strives for perfection. It allows for only 3.4 defects per million opportunities for each product or service transaction. Six Sigma relies heavily on statistical techniques to reduce defects and measure...
Strategic analysis of the Accor group
Case study - 43 pages - Business strategy
Accor, a leading European player in the world of hospitality and tourism, was founded in 1967 by Paul Dubrule and Gerard Pelisson. Forty years down the road, the group now operates in nearly 100 countries and employs about 170,000 active employees. The Accor group offers its clients, both...
SERVQUAL: A tool to measure service quality
Thesis - 7 pages - Logistics
SERVQUAL consists of a model developed by Parasuraman, Zeithaml and Berry (1986) which helps measure service quality through a series of steps. It concentrates on the notion of perceived quality. “Perceived quality refers to a consumer's judgment about a product's overall excellence”...
Internet: A new pillar for the marketing of large distribution
Dissertation - 47 pages - Services marketing
Initially founded as the Arpanet, for military purposes in 1969, for some time, the Internet was reserved for researchers and academics. It functions primarily through a computer network connecting millions of computers to access and share information. Since the 1990s, the Internet has been...
People and organizational management
Case study - 11 pages - Business strategy
Motivation is described as the act of inspiring people so as to perform their duties well. There are two modes of motivation namely; intrinsic and extrinsic motivation. Intrinsic motivation refers to the employee inspiration that comes from within him. In most cases, this is derived from...
Service recovery in E-commerce
Course material - 17 pages - Digital & e-marketing
Service recovery has been found to play a significant role in customer satisfaction and customer loyalty intentions in the online context. Many studies have been conducted on how to manage recovery strategies after a service failures and how it impacts online customers' loyalty. Using the...
Business plan: Washybar, why wash and wait when you can drink and wash? - publié le 12/11/2014
Business plan - 30 pages - Business strategy
We want to create a new concept, allying a laundry in which anyone can come and make his washing, with a bar. This will allow people to do something while there are waiting for their clothes to be washed. This new concept will offer real convenience to the users of the laundry, allowing them to...
Business plan: Washybar, why wash and wait when you can drink and wash? - publié le 16/01/2009
Business plan - 18 pages - Business strategy
The target market: People who don't have a washing machine at home (usually clients of launderette, mostly young people) and generally people who want to spend time in a bar. What they think now: It is boring to wait while your clothes are being washed. The waiting time is about 35 to 40...
The marketing strategy of Indiamart Intermesh Ltd
Case study - 46 pages - Business strategy
Today's companies need fresh thinking about how to operate and compete in the new economy. Today's economy is made up of old and new elements and is essentially a hybrid. We term marketing as a function by which a marketer plans, promote and deliver a goods and services to the customers or...
