BlaBlaCar's Service Management
Dissertation - 8 pages - Management
As information becomes more available and communication easier, C2C service emerges as a more and more integral part of our society. The companies behind the service often only offer the service of connecting and helping with the transaction between the parties involved in...
Proposal to Sell a Security Service
Case study - 1 pages - Economy general
We have an important client pitch coming up about our post trade services. Our platform sales group are responsible for pitching global custody, fund services, securities lending, collateral management, OTC clearing, liquidity solutions, and data analytics. These transactions are...
Home help service O2
Internship report - 3 pages - Medical care & personal assistance
O2 care is a company of the "Oui care" group, which has a range of home care and services. Indeed the company O2 offers many services and can provide children care (babysitting and tutoring), help for the elderly (to help them to outdoor activities, home care and look after their...
The Ethical Implications of Police Officers Accepting Free Goods and Services from the Public On- or Off-Duty
Essay - 3 pages - Political science
Ethical issues define the moral responsibility that an individual has, which defines and shapes their conduct. From Kantian ethics, the duty obligation is supposed to limit the behavior of an individual, which is supposed to be defined by the standards that are supposed to be held. Police...
Apprenticeship in Customer Service Support (CSS)
Diploma Thesis - 10 pages - Foreign markets
CSS service accompanies the sales representatives in order to support them for the cotations of the existing customers. While they are prospecting new customers or anything else, already known customers can send us a cotation request to ship their goods around the world. The missions of...
Public Service: The Australian Perspective
Tutorials/exercises - 4 pages - Political science
Public service, in the general context, refers to services which are aimed at addressing specific needs of a certain sect of the general public. In light of a government set up, such services are rendered by public government entities and agencies to the members of public...
Transformations of resource management in Canada and his impact on the Public Service
Essay - 3 pages - Management
Resource management in Canada has gone through upheavals since the 1960s and 1970s. What might be one of those transformations and why is it significant for management in the Public Service of Canada?
How can technology be used by the financial services industry to boost the development of cross-border payments and trade in the ASEAN region?
Sectorial analysis - 2 pages - Finance
ASEAN's financial services industry needs to be supported by technology to increase its competitiveness. The future of this industry depends on one hand on the development of cross-border trade in the ASEAN region, and on the other hand, on the development of the means of payment that...
Legal Philosophy - Value judgments and how judges decide cases - Mapodile v Minister of Correctional Services 2016 (2) SACR 413 (GJ)
Law case study - 5 pages - Civil law
This case concerned the rights of gay prisoners and their treatment in prison. The applicant was a gay prisoner who brought an application to the court seeking the court's assistance in establishing the rights of gay and lesbian men and women to be confined in cells with people of similar...
FedEx and UPS (United Parcel Service): Maintaining success while competing aggressively
Case study - 4 pages - Management
According to Statista, the mail, express parcel and parcel (CEP) market includes companies that provide logistical and postal services, depending on the type of services offered. These services may include the delivery of parcels, messages or mail that will differ from a...
Logistics Process Services (LPS) Firm Report
Case study - 5 pages - Logistics
LPS firm has transformed in a tremendous way in the transport sector. Its ways of approach to development of transport and integrated logistics is a sign of reshaping of its trade flows. The step this company has taken is yet to make a great contribution to its transport sector. The main aim of...
Nursing Services respectful - place in the health care system
Case study - 1 pages - Biology
A nurse, who takes the role of advocate, must promote a climate in which the individuals, groups, families or a population can act in their own interest, and this includes having access to resources and intervenes when they are unable to act in their own interests. The role of client advocate is...
Strategic planning at United Parcel Service
Case study - 3 pages - Business strategy
This case is about strategic planning at United Parcel Service (UPS). UPS was created by Jim Casey in 1907. The company is the world's largest package-delivery company and a leading global provider of specialized transportation and logistic services. The aim of the company, focused...
Reconciliation of public service neutrality and guarantee of freedom of religion
Case study - 4 pages - Educational studies
The Court then analyzes the values represented by the headscarf. Now, for the Court, the scarf is "imposed on women," and it follows a prescription "difficult to reconcile with the principle of gender equality". But first, it seems quite embarrassing that the Court gives an interpretation of a...
Strategic planning at United Parcel Service - published: 14/10/2015
Case study - 3 pages - Business strategy
This case is about strategic planning at United Parcel Service (UPS). UPS was created by Jim Casey in 1907. The company is the world's largest package-delivery company and a leading global provider of specialized transportation and logistic services. The aim of the company, focused...
Religious freedom: freedom to the test of public service and the principle of neutrality
Case study - 4 pages - Educational studies
It is first necessary that the public service is an apparent neutrality: it is the public service as a neutral place. It is useful to recall that the principle that worship is not a public service. But in any event, the neutrality of the public service places is...
Retail banking: What is a premium service?
Tutorials/exercises - 10 pages - Government finance
Deutsche Bank is a German bank, which was founded in 1870 in Berlin. Now, the bank has its registered office in Frankfurt am Main and is under the management of Josef Ackermann. Deutsche Bank is the most important bank in Germany, and the seventh in Europe, in terms of equity (2007). The...
Are manufacturing jobs better than service- International Business?
Case study - 3 pages - Business strategy
Of late, there has cropped up many issues in the business world that were previously unheard of. The current competitive business world calls for numerous strategies. This has inspired change in decision taking and behavior of business enterprises. Sometime back, the manufacturing industry was...
Foster v. British Gas plc: A European mirror of the French Public Service?
Law case - 4 pages - European law
Most of the developed states are aware of what public service is through facts. But only a few of them have come up with a legal definition of what it really is. In French Administrative law, the notion of public service has never been and will never be easily displayed. Major...
Service recovery in E-commerce
Course material - 17 pages - Digital & e-marketing
Service recovery has been found to play a significant role in customer satisfaction and customer loyalty intentions in the online context. Many studies have been conducted on how to manage recovery strategies after a service failures and how it impacts online customers' loyalty....
Hospitality service quality and purchase intention 2008-2009
Case study - 11 pages - Tourism marketing
The purpose of this research is to gain an in depth understanding of the relationship between the Hospitality service quality and the purchase decision. Our thesis has a quantitative approach, and was conducted with a broad review of literature. The research strategy chosen was the survey...
Are customer's management softwares and quality customer service key elements to gain customer's satisfaction and build loyalty?
Dissertation - 39 pages - Clients and users behaviour
Nowadays, companies possess lot of tools in order to gain customer's satisfaction and build loyalty. They understood that they have to focus on customers in order to increase profit more than before. Indeed, by focusing on customer's satisfaction they build loyalty and a long-term relationship....
Service Recovery and Customer Satisfaction
Course material - 4 pages - Clients and users behaviour
It is a well known fact that mistakes are a critical part of every service. In services, often performed in the customer's presence, errors are inevitable. While it may not be possible to eliminate mistakes altogether, companies can certainly learn to recover from their...
Service organizations and manufacturing businesses
Essay - 4 pages - Services marketing
"Service organizations differ in many important ways from manufacturing businesses and require a distinctive approach to planning and implementing marketing strategy." In this paper, we discuss various aspects of service organizations. Service by nature is intangible, and...
Business report : Veolia Environmental Services
Case study - 31 pages - Services marketing
As part of the Business to Business project, a team comprising Nicholas Dawson, Arnaud le Floch and Rouh Rouh Tan Tan decided to conduct an in-depth business study concerning a leading European waste management company: Veolia Environmental Services. Following the aftermath of “An...
Privatize water services or not?
Case study - 7 pages - Educational studies
Most view of many people in the world is that water is essential, and a human right and this view was voted by the U.N General Assembly in July, 2013 (Jeneen et al., par 20). There is plenty of water on earth that can sustain the earth's population for millions of years without depletion....
Defining customer service levels to keep customers and shareholders satisfied
Essay - 5 pages - Business strategy
If you need to release cash, particularly during a recession period or when sales are falling, you should look to your working capital. Optimization of your working capital will improve efficiency, liquidity and potentially investor ratios like the dividend yield, if the dividend payment can...
Service operations management
Course material - 6 pages - Management
The service concept which will be analysed throughout this report concerns the after-sales service of the branch Alcatel's Enterprise Solution Division. This branch of the French company Alcatel provides worldwide companies with solutions of telecommunication that include phones...
Web service: Food supplement in France
Market study - 4 pages - Brand management
USA was the first country to allow companies which sell food supplement. In France, it's something new, but there is 20% of the population who regularly buy these products. The entire market of food supplement in France is estimated to more than a billion and economists say that the market will...
Structure of french food service sector
Market study - 69 pages - Brand management
France has a large and highly fragmented food service sector with many small to medium-sized players. During 2005, the French HRI food service sector served approximately 9,121 meals. Sales reached 72.93 billion Euros. The General food service sector picked up in 2005 after...
