Abstract
FedEx is the IT-focused market leader of the international express courier business and further offers supply-chain-management solutions. Indeed, this company was founded as Federal Express in 1971 by the U.S. Marine and Frederick W. Smith in Little Rock (Arkansas). FedEx has been chosen in order to symbolize a national marketplace. FedEx is the first cargo airline that used jet aircraft for its services.
Concerning the industry, the company takes part in the Air courier industry, indeed i it is a company that delivers packages and mail, often between offices and generally in a shorter timescale than surface mail. Nowadays, bicycle couriers, motorcycle couriers, cars, trucks and aircrafts are used to deliver the packages. Concerning the economy, we can state that the number of jobs for this industry is projected to drop over the next 5 to 10 years; this is due because technology creates efficiencies during the delivery process and therefore reduces the number of employees required to deliver each package. However, the number of packages delivered throughout the world is increasing. It is important to precise as well that the industry is managed by many courier enterprises. Indeed, the world's largest courier companies are "the big four": UPS, FedEx, USPS and DHL.
