Abstract
The most important resource in an organization is its people. So the role they play, how they play, how they interact through formal and informal processes and the relationships they build are crucial to the success of strategy" say Johnson and Scholes (2002: 419). Human Resource Management (HRM) is "an intervening process aimed at continuously establishing an optimal fit or match between people and their employing organizations" (Swanepoel et al. 2003: 15). In this way, HRM is "very dynamic", "complex" and "demanding area of management". Managing people successfully in the workplace is a concern of HRM. Most of managers in organizations perform this function. It is a well known fact that the main role of a human resource department is to ensure the recruitment, selection, training, development and retention of employees for the well being of the organization. However, HRM is not restricted to this mission.
