Impact of Online Patient Reviews on Doctors

Extract

[...] She cites the example of a colleague whose reviews are "disastrous" although she regularly has to cancel her appointments due to health reasons. "They are not representative. "Because there are all those who are a bit too flattering and then, in fact, it's those who often expect something in return. "And then, there are those, then we got into a fight, they leave and they post a warning. "And yes, patients I've never seen give me a bad rating. have a colleague who is ill . Their warnings are disastrous, even though it's not even their fault. [...]

[...] of ethical reflection and of encadrement by law, in order to keep only the the democratic side and limit the risk of overflow "for the moment, nothing has been done in this regard. ""this remains an instrument that must be used with frugality. "For me, the interest of the comments is especially on this part. That is to say, even when I go looking for an appointment with a colleague, officially, I also look at his comments to know what's being said. "it can be useful in certain cases but in other cases, it can be really very destructive don't think that reflects a reality. [...]

[...] think we're downplaying the consequences it could have in a few years. I realize the importance of the subject and then the absolute necessity, uh of public authorities, the medical council and trade unions to take up the subject. think there are some leads, it's the rise of anonymity of people who put forward opinions, it's clear, that there is a right of reply from the doctor, it's clear, and, thirdly, that they can ask Google to remove the opinion. [...]

[...] Especially not in relation to the negatives. "Yes, internet reviews, well that's a bit unhealthy, that's a bit . He threw the stone, but in a public place. The proposals for improving the rating platforms The doctor proposes several options to improve the reliability of reviews. She emphasizes the need to lift the patients' anonymity, to give the doctor a right to reply, and to check that the patient actually had a consultation. "The only thing that should change is anonymity, medical confidentiality, and the fact that you can't respond to it. [...]

[...] And that can, indeed, induce a reaction, indeed, sometimes a little bit virulent, which can be translated as negative reviews. have the impression that it increases. Aggressiveness, if we don't respond yet once at the patient's request immediately, indeed we can be facing of an extremely aggressive and threatening attitude. it has happened to me to see comments indeed from other colleagues, ( . ) and patients who have posted negative reviews because, indeed, the doctor had not replied to their request. [...]