Extract
[...] Through the four stages, the PPRR method limits the impacts of a crisis by structuring actions in a logical order. Kanban is a visual board that allows you to visualize, organize, and track tasks. This tool enables you to assign each task to a responsible person as it facilitates immediate prioritization and clear distribution of responsibilities. The implementation of PPRR through a Kanban workshop can be done by a HR cell meeting at the beginning of the crisis, where each member proposes actions to be taken in relation to the 4 steps of PPRR. [...]
[...] The idea is to agree from the start on what we want to achieve, on the rules to respect and on the limits not to cross. Transposed to a communication plan, this comes down to setting simple but essential bases: specifying who speaks, who relays the information and under what conditions it circulates. For a communication plan to be effective, all concerned people must be involved from the start. The goal is to agree on the objectives, the way to transmit information, and the priorities. [...]
[...] The identification methods are multiple, organizational analysis through the organizational chart and job descriptions contributes to knowing who is affected by the crisis. Consulting with managers and team leaders can be complementary and provide additional useful information. Next, it is necessary to establish a file or a matrix of stakeholders with their coordinates, role, and contact priority. This matrix can be improved by categorization: critical, important, and secondary. Thus, the risk of forgetting or misidentification is reduced, as otherwise it may lead to a loss of trust, amplification of tensions and rumors, or operational or legal blockages. [...]
[...] - Conscious breathing: can help manage emotions and stress through breathing. Breathing thus becomes a tool for influencing mental and emotional health. I.3.2. Conducting an internal information point and adopting a leadership posture under pressure The information point is not just about transmitting facts, but also about promoting cohesion by providing a clear direction to follow. The information point plays a central role in crisis management, which is why we must prepare it carefully. Defining what needs to be said, in what order, and in what form, are details that must be carefully prepared in advance. [...]
[...] Internal exchanges and communications to the entire staff must all be clear. Finally, taking the time to clearly explain the psychological contract between the crisis cell and the organization avoids many surprises. This contract, even if it is not written in black and white, sets out what each person expects from others: loyalty, support, respect for decisions made, and transparency about the difficulties encountered. Too often, we start from the assumption that "it's obvious" - until a misunderstanding derails coordination. [...]
