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[...] Finally, for all these actions to have a real impact, institutional communication must be more accessible, more transparent, and more human. Employees must understand the decisions made, feel involved, and be able to express their point of view. When the hierarchy is rigid or opaque, distrust increases. On the other hand, an open management that listens to feedback from the ground, promotes adherence and reduces conflicts. Conclusion : The tensions between professionals in healthcare establishments are not a inevitability. They are often the result of a lack of listening, exchange or recognition. [...]
[...] It does not simply circulate information, but also contributes to strengthening team spirit, calming conflicts, and giving meaning back to collective work. The objective of this note is therefore to understand, from the realities observed on the ground, how an adapted communication strategy can prevent or resolve these interprofessional tensions within healthcare establishments. Causes of interprofessional tensions In healthcare establishments, tensions between professionals are frequent and often linked to communication failures. These conflicts cannot be reduced to personal incompatibilities, but to systemic problems. [...]
[...] By placing communication at the center of priorities, considering it not as a technical tool but as a cohesion lever, establishments can recreate a bond, strengthen the team spirit and improve the quality of care. Meetings, collaborative tools, training, staff valorization, informal exchange times: all concrete paths to retie the trust. Because behind each unresolved tension, it's a collective that weakens and behind each communication effort, it's an establishment that strengthens. References - HABEREY-KNUESSI HEEB JL, MORGAN DE PAULA E. The communication challenge in the hospital system. Research in Nursing Care, December 2013; 115: 8-18. [...]
[...] This situation creates discouragement, even disengagement, and harms the collective dynamic. These tensions are therefore not anecdotal: they reveal a global dysfunction in communication within the institutions. Without intervention, they eventually affect the quality of care, the well-being of the teams and the image of the institution. II- The levers of communication to improve the situation In the face of widespread tensions largely caused by communication defects, the solutions naturally pass through a rethought, human, and adapted communication strategy to the reality of the field. [...]
[...] The difference in training and professional culture is another source of tension. Doctors, nurses, caregivers, and therapists do not always have the same vision of care. Without a space for discussion, these differences become oppositions. Generational gaps also play a role: young professionals trained in collaboration may clash with the more traditional methods of their more experienced colleagues. To this is added a heavy workload organization, marked by a chronic understaffing, a high rotation of personnel and a constant pressure on teams. [...]
