Luxoria Hotel Group Digital HR Transformation

Extract

[...] - Virtual Workshops and Webinars - Hospitality Leaders Webinar Series: monthly webinars with industry leaders discussing the latest trends in hospitality. - The Art of Upselling Workshop: interactive workshop to learn upselling techniques, with practical exercises and real-time feedback. - Evaluations and Certifications - Luxoria Service Excellence Exam: comprehensive exam at the end of the module 'Mastering Guest Interactions', testing acquired knowledge and skills. - Skills Refresh Quiz: quiz to review and refresh key skills, ensuring all employees remain at the expected level. [...]

[...] recruitment time, better performance evaluation) - Estimated costs: 20,000 ? per year 3. Development of a digital and innovative training path Digital Training Path Concept for Luxoria It is recommended that Luxoria offer a digital training path called 'Luxoria Learning Hub'. This training path would provide a personalized and engaging learning experience, helping employees excel in their role and contribute positively to the overall customer experience. This path would be composed of various tools, modules, and workshops such as: - Platform: Luxoria Learning Hub - Customized Moodle for Luxoria with branding elements and an intuitive user interface. [...]

[...] For example, boutique hotel staff experience difficulties in aligning with Luxoria's service standards because training sessions are often generalised and not personalised. - Employee engagement: internal communications often limit to emails and newsletters, which is not enough to engage a diverse and geographically dispersed workforce. Thus, internal satisfaction surveys show that only 40% of employees feel truly connected to the company's values. - Performance tracking: the absence of a centralized digital system limits the company's ability to evaluate employee performance in a homogeneous manner across different sites. [...]

[...] This would allow for improved employee engagement and sense of belonging. - Implement a digital learning platform: this customizable e-learning platform would ensure a consistent and effective training for all employees, including those from newly acquired establishments that have their own specific issues. - Create a performance tracking system: implementing a performance management software would allow for real-time tracking, analysis, and comparison of employee performance across all hotel group sites; - Implement a digital employer brand strategy: investing in a dynamic digital communication strategy would improve Luxoria's visibility and attractiveness as an employer of choice, using targeted campaigns on social media and professional platforms (mainly LinkedIn, Instagram, and TikTok). [...]

[...] - Presence on Glassdoor: maintaining a proactive presence on Glassdoor to present the company culture, respond to reviews, and highlight rankings and awards. Performance tracking and evaluation - Integration of performance metrics into Luxoria Connect: integrating performance tracking features into the Luxoria Connect application. This would enable employees and managers to view and manage goals and evaluations in real-time. - Dashboards: providing managers with digital dashboards to track team performance, with real-time data and predictive analytics to inform decision-making. Implementation Plan - Phase Development and testing months) ? Development of the Luxoria Connect application and social media campaigns ? [...]