How Is Quality Management Implemented in the Healthcare Industry?

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[...] Quality Management in Hospital Industry All Quality approaches generate dynamics in organizations and produce cultural, organizational and technical changes. Indeed, Quality approaches are a very important factor of change. Then, changes through quality are difficult and risky changes. This management method is a complex change because it gives rise to implementation errors, it frequently comes up against a culture strongly influenced by the mechanistic model and it often generates resistance. The role of training, coaching, communication, motivation, incentive and employee involvement in the dissemination and operational management of change through quality is therefore essential. [...]

[...] How Is Quality Management Implemented in the Healthcare Industry? What is Quality Management? The objective of quality management is to achieve total quality through the reduction of waste, excellent stock management, optimization of working time and working conditions, constant improvement of products or services marketed. The quality management of a company relies on its employees, its processes or its way of working and its organization. This management method allows a company to achieve positive results in financial, operational and human terms. [...]

[...] The hospital has also improved its quality of risk management by having a dedicated quality and risk engineer per pole, by linking a quality and risk management dashboard per pole to the pole contract, and by organizing risk visits in each department. The hospital is currently working on another approach, that of territorial quality, by taking measures such as setting up work axes for each sector, having a common QGDR information system, leading to a common quality and risk management system and organizing common crisis management plans. [...]

[...] The hospital has also implemented a method of prioritizing patients, particularly the elderly, with an emphasis on patients at high iatrogenic risk. An important element in Quality Management is the communication policy. Indeed, the Douai Hospital Centre attaches great importance to this by setting up surveys concerning quality and safety. The hospital has also set up an internal communication support called "the quality letter" which allows staff to follow different variables and information such as the PPE performed, the results of the IPAQSS and new developments in terms of quality and risk. [...]

[...] This foundation currently has 450 members of whom are in the health sector. Its EFQM excellence model is used by 50,000 organizations from different industries, sizes and countries. The latest version, in 2013, of the EFQM standard is based on an approach based on three components: The fundamental concepts of excellence, RADAR logic and the EFQM Excellence Model. This model is a guide for organizations that want to make a successful transition to excellence, a benchmark for comparing good practices and an effective framework for evaluating and self-evaluating activities. [...]