Extract
[...] Definition of key concepts 1.1. The origin of management Although we were born with it, management has not always been used within a society or political entity. In fact, management emerged in the 19th century, after the second industrial revolution. Since this global crisis, great leaders have reflected on a new method to achieve better results for business management. It was in 1911 that Frederick Winslow Taylor2 proposed the concept of scientific organization of work, mainly focused on the productivity of employees in factories. [...]
[...] 3.3 The challenges of multicultural companies Companies face challenges every day. However, multiculturalism poses multiple and different challenges due to cultural differences. Culture can be represented as an iceberg, meaning it is a much more complex process than what we see at first. In fact, one part is visible, the artifact, and the other is hidden, the values and beliefs. The hidden part of the culture is much more important than the visible part. The visible part, above the surface, is called an artifact. [...]
[...] We will then, always in our first part, study the scientific theories of intercultural management by Geert HOTSTEDE, Philippe D'IRIBARNE and EDWARD T. HALL. Next, we will study the challenges of intercultural management within a multicultural society and try to understand the role of internal communication within these societies. Finally, we will put our thesis into practice with our case based on DHL express, a company in which I work. We will analyze the action plans, possible acquisition levers and also the strengths and weaknesses of our subject, namely multicultural management. [...]
[...] In this continuity, Peter Drucker, American professor and management consultant, developed a theory that an organization of work, skills, and innovation capacity are essential to advance a business. All these theories have shown the continuous advancement of different management methods. Some based on hierarchy and others on the wise exploitation of employee skills. 1.2 Intercultural Management To date, we do not have a precise definition of intercultural management, as many theorists have approached this subject with their own approach, although similar on many points. [...]
[...] It is this relationship to space that each person keeps a certain distance from another individual. In comparison, always, with the Germans, the French are known for having a culture very close to the other, for example, to say hello, the French are used to exchanging kisses, even in the professional environment and this habit can cause irritation, or discomfort among the Germans, who are used to shaking hands to greet each other, each in their own "personal space" and well-defined "sphere"." These models proposed by anthropologist Edward T. [...]
