"Assessing Lean Digital's Impact on Operational Excellence in Large Food Retail: A Study on Digital Tools, Customer Satisfaction, and Process Efficiency"
Download
Read an extract
Themes
Lean digital, operational excellence, food retail, GSA, customer satisfaction, cost reduction, process efficiency, digital tools, waste reduction
Reader
Abstract
Extract
of 29
Abstract
Unlock the Power of Lean Digital in Food Retail: Boost Operational Excellence and Customer Satisfaction. Discover how Lean digital transforms large-scale food retail (GSA) by enhancing process efficiency, reducing waste, and improving customer experience. Our comprehensive study reveals a significant correlation between Lean digital adoption and key performance indicators, including a 2.29% average waste reduction. Learn how digital tools like mobile apps and websites drive customer satisfaction and loyalty, with users who perceive an improvement in their experience being more likely to recommend these tools. Dive into our research to understand the impact of Lean digital on GSA and stay ahead in the competitive retail landscape.
Extract
[...] The second analysis explores the links between satisfaction specific to the digital tools used (Q14) and the frequency of use of each of the digital devices available in GSA. This allows evaluating which tools are most appreciated when used. Correlations Satisfaction vis a vis the use of tools Mobile application of the food retail chain's brand Website of the food retail chain's brand In-store command terminals Automatic cash registers Others Spearman's rho Satisfaction vis a vis the use of tools Correlation Coefficient 1.000 .336** .336** .395** .053 -.077 Sig. [...]
[...] This study aims to evaluate the influence of Lean digital on operational excellence in large food retail to identify the digital tools used by professionals and consumers, and to establish a correlation, or even causality, between the adoption of Lean digital and key performance indicators such as customer satisfaction, cost reduction, and process efficiency. A rigorous methodological approach ensures transparency on the study framework, allowing for its reproducibility and the reliability of the results obtained. Choice of Methodological Framework and Justification The methodological framework retained is based on a quantitative study based on the diffusion of two distinct questionnaires, in order to cross the perceptions of professionals of GSA and those of consumers. [...]
[...] Hypothesis People who experience an improvement in their experience through digital tools recommend their use more. Let's start with This analysis aims to determine whether there is a statistically significant link between the positive sentiment of consumers regarding the improvement of their shopping experience thanks to digital tools and their desire to recommend these tools to other consumers (Q18) for the second hypothesis. The objective is to verify Hypothesis according to which the more the experience is perceived as improved, the more the recommendation is likely. [...]
[...] = 0.336, p [...]
[...] This suggests that the machines are perceived as a final step which does not change the overall practicality of the customer journey. Chi-Square Tests Value df Asymptotic Significance (2-sided) Pearson Chi-Square .943 4 .918 Likelihood Ratio 1.528 4 .822 N of Valid Cases 160 Tableau Chi-Square Test for the perceived time reduction when using automated cash boxes Chi-Square Tests Value df Asymptotic Significance (2-sided) Pearson Chi-Square 4.705 3 .195 Likelihood Ratio 6.834 3 .077 N of Valid Cases 160 Tableau 10: Chi-Square Test for the ease of finding products when using of automated cash machines For other digital tools - Time reduction perceived : Chi² = 4.534, p = 0.339 ? [...]
