Abstract
An airport terminal building provides all major passenger services, such as ticket sales, passenger check-in, baggage handling, and security. Inside the terminal, airline employees make flight reservations for travelers, issue seat assignments and coordinate aircraft boarding. All these services provided by an airport demand quality work that has to be done correctly and at the right time. Our study will deal with luggage flow in airports, look into the difficulties that airports face concerning luggage flow and the different ways to handle them. After answering these two questions we will see some examples over the world with regard to the best performing airports, and we will study how the cultural aspects can influence luggage delivery service.
